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I barely had my lunette for 1 month. I used it and fell in love immediately. this morning I boiled it before use and inserted. Later that day I was having issues with the cup staying in place and took it out. Thats when I realized that one of the holes was torn through the back and front 2/3 down the first "T" in Lunette . I really dont want to have to go back to conventional methods. Is my cup still usable? I am not sure but the only thing I could think is that my nail sliced it ( I have sharp filed nails) after boiling or something. I dont have the means to buy a new one immediately.
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Karomomentaufnahme on June 6th, 2015 07:18 pm (UTC)
I'd contact their costumer service cause it sounds like it might be a production problem. It's not a good sign that a cup starts to fall apart so soon so they should be able to offer you a replacement
hellosunshine15 on June 6th, 2015 07:24 pm (UTC)
I hope so. I emailed customer service but have heard nothing back. I just dont want to go back to pads. I HATE pads.
Jennifer Monoteasy2begreen on June 8th, 2015 12:38 am (UTC)
If you don't hear from them, maybe try posting on their FB page? Many companies are very responsive to comments on their page (the comments are visible to the public!), and I've heard good things about their customer service in general. https://www.facebook.com/Lunettecup
★  ★regulusarcturus on June 7th, 2015 03:03 am (UTC)
I definitely second contacting customer service. Hopefully they get back in touch with you soon! That's definitely not normal and they should offer you a new cup to replace it.
selofainselofain on June 7th, 2015 07:35 am (UTC)
The first cup I ever bought, a small Yuuki, developed tears around the holes after a few months of use. I sent pictures to their customer service and they were nice enough to replace my cup. I wasn't too surprised at the tears though, since the holes were punched through unevenly.

Lunette will probably replace your cup. It's still useable, but you just have to be careful about balancing cleaning the tear and opening the tear up even more.