Problems removing cup, think it went too far up

I have a model 1 Juju menstrual cup. I can insert it with no problems. However, when I try to remove it, I am unable to get a grip on it with my fingers, as it seems to go too far up. The only way I was able to remove it was to push down on it with my finger and pull it down, which caused the blood to spill out. Any removal tips?