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calandra_lj
01 March 2014 @ 12:41 pm
Hello all,
I had a strange accident with my Meluna yesterday. I was removing it as usual - broke the seal, pulled on the ring, and then the ring quite literally came apart under my fingers. Now there's a crack right down the bottom of the ring, it's almost completely split in two but for a tiny sliver of material. (I'll take a picture as soon as I can.) I've looked through the tag, but haven't found anything - so has this, or something like this, ever happened to anyone before? I find it a bit weird that the ring would just break like that.

Also, do you think I should email the company about this? I've read great things about Meluna customer service, but my cup is over a year old, so I don't know if they'd offer me a replacement. (I'm not even sure if I want one. I might just cut off the ring entirely and keep using the cup.)

Thanks in advance! :)

Edit:

 
trejoytrejoy on March 1st, 2014 03:53 pm (UTC)
My opinion is that TPE doesn't have the same endurance/lifespan silicone does. I used a MeLuna exclusively for two years and the ball stem began to give way after about 18 months, so I finally cut it off. Didn't affect cup performance. (Side note: boiling the cup each month as I did eventually softened the soft type much further.)

As far as contacting the company, it can't hurt to let them know what happened and see how they respond. You may find out how common the occurrence is?!
Jennifer Monoteasy2begreen on March 2nd, 2014 05:34 am (UTC)
I've had a small mini Meluna with a ball stem for about a year and just noticed some cracking around the grip bumps on the stem. I do use this cup pretty often, and depend on the stem for removal (it's a short cup!), but I'm surprised. I haven't seen anything like this with my silicone cups. The cup is probably still usable without the stem, but I know I'm going to have a hard time fishing it out once the stem snaps off or I cut it off.
Luceafaraluceafara on March 2nd, 2014 05:02 pm (UTC)
None of my Meluna stems have broken yet, which may be due to the fact that I have so very many cups that they are not in as frequent use, despite the fact that I wear cups every day.

However, when I called Meluna last month, the owner picked up the phone and very patiently answered all of my questions and then some, so I have a feeling that they are a very small, family owned company and that they really care about customer opinions; I gave him ideas for their website and he was appreciative and put me through to their web person.... My ideas were actually incorporated into their new website design already.

That said, I'd definitely get in touch with them and ask for a replacement. Let us know how you are making out.

Edited at 2014-03-02 05:03 pm (UTC)