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18 October 2013 @ 11:52 am
I just sent them a complaint about how their cup is peeling and they told me to just scrape it off. I'm so flabbergasted I couldn't even reply.
teacupcake89 on October 18th, 2013 05:02 pm (UTC)
sometimes what feels like the cup material is actually just vaginal discharge/fluid that peels off when it dries. have you been boiling the cup at all or using Milton/other cleaning products besides water? sometimes that can leave a residue, even just limescale from the water because melunas are made from TPE not silicone.
Linda Hoang on October 18th, 2013 05:05 pm (UTC)
No, the peeling is the same material as the cup. I'm confidant I could tell the difference.
Serpent: neutralserpent_849 on October 18th, 2013 11:12 pm (UTC)
i was confident too but i tried and it was just brown stuff.
juliiie87juliiie87 on October 18th, 2013 07:35 pm (UTC)
I would send them a picture (if there's still material peeling off after you tried their recommendation, that is) and say you're highly disappointed, because this product is supposed to last you many years. They've sent replacements before. All in all the worst thing that could happen is it would get harder to clean underneath the peeling scales, but I don't think they're actually harmful..?

Edited at 2013-10-18 07:37 pm (UTC)
Linda Hoang on October 18th, 2013 09:35 pm (UTC)
I did send them a video and that's when they told me to scrape it off. I don't want to do that because that spot would and has already become porous. I explained to them that I felt the product's safety has become compromised and they rebutted with how many cups they sell in a year and that the material is very safe; basically not listening to me at all.
juliiie87juliiie87 on October 19th, 2013 11:47 am (UTC)
I would be upset too, so I really don't know what to advise, other than say your cup is probybly going to be ok if you make sure to sanitize throroughly as we should. Using peroxide or Milton tablets and let the cup soak in one way to make sure nothing can live on it (which you can find on Amazon or e-bay for fairly cheap I think). And of course if it gets discolored int hat spot or it gets worse, then come back at Meluna with more evidence.
Linda Hoang on October 19th, 2013 08:11 pm (UTC)
I'm just really unsatisfied with their customer service right now.
Also, if it can start to degrade this quickly, what would stop me from thinking that the product isn't going to have the lifespan that it advertised.
Serpent: neutralserpent_849 on October 18th, 2013 11:01 pm (UTC)
aww thanks for inspiring me to clean my cups properly! one of mine looked really porous but now i tried scraping it off and it worked! i had a lot of brown stuff under my fingernails, lol.
i've heard hydrogen peroxide is a good replacement for that, so i've finally dug out the bottle i bought shortly after getting my first cup! it's actually expired already loool but it sure helped :D i've rubbed my cup with it first and now it's sitting in a water solution of it.

also it's a glittery meluna and not even a single particle of glitter came off (i was afraid it would).
and also, i wear my cup inside out and this happened on the side that was supposed to be the outside but instead has more contact with blood than it was supposed to have.
my cup already looks much cleaner than it did for ages, thanks for your post loool :P
nemesis27nemesis27 on October 21st, 2013 08:10 am (UTC)
I have one
my meluna is not peeling but it has traces of blood on edges and on the base lines.
does you scrape the cup with? I want to try. I use a sterilising solution, but didn´t work for it.