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21 September 2013 @ 10:13 pm
Wondering if you guys can put my mind at ease. So I just got a cup (a lunette, model 1), never used them before but I'm very hopeful it'll work for me. I ordered from someone a couple hours away so it would get here quickly. They were listed as a seller on the lunette website. I'm telling you this because when it got here there was like... lint? all over it. I thought it was the box at first because it is a funny texture. But then... okay, I was curious. I smelled it. And it smells suspiciously like the feelbetter liquid that comes with it. There's no discoloring as far as I can tell although it is a bit hazier in some parts than others.

I know it's silly, especially since they wouldn't accept returns on this product but I'm worried it's used. Probably they used it in a demonstration or that's just what the shop smells like (but the box doesn't smell like that, just the cup). Any thoughts?
 
Aut viam inveniam aut faciam.infragilis on September 22nd, 2013 03:21 am (UTC)
If you ordered a new cup and received a used one, that would be a problem, in which case they should refund you or send you a new replacement, regardless of what happens to the first one they sent you.

Maybe call them and ask why it smells? I have a Lunette too and it definitely did not have lint or haziness or a weird smell.
sixstepdragon on September 22nd, 2013 03:35 am (UTC)
Honestly I'm inclined to just keep this one and order a new one from a different place. I don't think I could bear that phone call. Ugh...
Aut viam inveniam aut faciam.infragilis on September 22nd, 2013 06:38 am (UTC)
Yeah, that could be a little awkward. Lol. Maybe try boiling it first? If I recall correctly, the instructions say to do so before the first use anyway; it wouldn't hurt.
elisamba on September 22nd, 2013 08:03 am (UTC)
It's not super paranoid - and an important skill - to defend your rights as a consumer. A personal hygiene item should be unused and in a sealed, unopened box, period. (Unless you specifically knew you were ordering a used one from mc-sales?)

Here's a sample phone call: "I received my Lunette, thanks for your fast shipping (or whatever) but unfortunately, the seal appears to have been tampered with."

Any retail store worth its salt will then trip all over itself to replace it. Companies simply cannot afford to risk bad tweets, online ratings, etc.

Edited at 2013-09-22 01:01 pm (UTC)
luxurymoonluxurymoon on September 22nd, 2013 01:06 pm (UTC)
just a piece of information. Lunette boxes arent sealed. You can slide them open and check the contents and then replace.I used to check some of the first batch I got to make sure my customers were getting what I sold. Now I dont check them as Lunette are so reliable. Do have a discussion with your seller. Was the package in any way open on its journey?
sixstepdragon on September 22nd, 2013 01:41 pm (UTC)
Thank you, I was just about to ask this. I'd seen pictures of the model 2 lunettes in plastic packaging but not model 1. I guess I will at least ask if they remembered opening it (because of the lint) and if I should be worried.
lunettecup_usalunettecup_usa on September 23rd, 2013 04:13 pm (UTC)
We'll help!
If you received a menstrual cup that was covered in lint -- that is unacceptable and we need to trace that product to the seller. Please call as at 1(877)588-2877 and don't worry about explaining - this is low on the embarrassment scale! But if it is more comfortable, email us at info@lunette.com or call us at. We want to help.

Customer Service, Lune North America, Inc.

lookingbackon on March 18th, 2014 02:21 am (UTC)
Re: We'll help!
I am SO glad Lunette spoke directly! I'm new here and bought a Selene Lunette model 2 from Amazon after months of research and its covered in lint and sparkles, not to a point where it's unrecognizable but it is suspect. I would have thought these packages would have been sealed. I seriously want the blue one but I also want to know the item I've gotten is brand new. I will contact both Lunette and the Amazon seller.