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I ordered a few Melunas that made it to NYC on 6/28, and now could be possibly held up by customs or may be lost.
Has anyone else in the US ordered from meluna.org directly and if so, how long did it take for your order to get here? The nice CS rep at Meluna said it may be at customs because the parcel was over 300g (I ordered 6 cups), but I am a bit desperate because I fell asleep with my Meluna S on the stove last night, and totally burned a hole into it.

I had no choice but to try out my until then untouched Fleurcup S, and it is just not the same - I can definitely feel it inside.

I have been wearing my Meluna every day, so I feel like I lost a friend :( ... a very intimate friend!

Has anyone had to wait over 2 weeks or had the parcel hijacked by customs?

Thanks in advance.

Update: In all, they took 3 weeks to get to me, but I got them.
elle2013elle2013 on July 12th, 2013 06:52 pm (UTC)
Mine took a really, really long time to arrive - I'm thinking 3 weeks, give or take. I don't know if there was a customs issue, a chunk of time between the order date and the ship date, or if that's just how long it takes to ship a cup. That being said, I didn't ever see a tracking number, so I don't know which side of the pond mine got held up on.

I also have a fleurcup, but I can only wear it inside out. If you're stuck with it in the meantime and you haven't already, maybe give that way a shot?
Luceafaraluceafara on July 12th, 2013 09:05 pm (UTC)
Thank you - that gives me hope!!

I will try the Fleur inside out tomorrow. I almost turned it inside out already, but then got worried that the stem may poke my cervix, since it's so darn long and so hard. Did you cut yours off, or is this a non-issue for you?

Since I am hopefully getting the Melunas, I may pass the small Fleur on to someone else, so I would like to try to keep it intact and uncut.

Edited at 2013-07-12 09:10 pm (UTC)
elle2013elle2013 on July 13th, 2013 02:00 am (UTC)
I try to avoid trimming stems, so my cup's is still intact. I just flip it inside out and I can't feel it - or the grip ridges. Good luck!
Luceafaraluceafara on July 13th, 2013 03:37 am (UTC)
Will try it, thanks!
Luceafaraluceafara on July 14th, 2013 06:31 pm (UTC)
It helped a bit, but the stem was poking me from the inside, so I ended up cutting it off, which feels a bit better, but still not as comfortable as the soft Meluna.
tjs77tsa on July 12th, 2013 10:12 pm (UTC)
Call your local Post Office and ask if they have gotten it yet and if they haven't ask for the number of the PO where it is "stuck". I have seen a few people say they had to go to the post office to get them. If they don't find it ask to open a case/investigation that almost always gets things moving again. I order lots of stuff from other countries and they have never spent more then 3 days in NY in customs.

ETA if it is in customs and not a regular sort facility it will say (ISC NEW YORK NY(USPS))the ISC indicates it is in customs instead of a regular sort facility

Edited at 2013-07-12 10:18 pm (UTC)
Luceafaraluceafara on July 13th, 2013 03:22 am (UTC)
I called the main USPS number, they told me exactly what I can see when tracking it online: that the last time the tracking was upated was on 6/28 and at that point it was in customs (ISC NEW YORK NY (USPS)). They also told me to call my local post office in case the package is there, and after much coercing on my part to find out what to do IF the package is not there, told me to call them back. I called my local post office, and they told me to call the main number, but did check, and, again, referenced what I could see when tracking it online.
So THENNNNN, I called the main USPS number back, explained the whole situation, and was told to call my local post office. Arrrgh. He did check, and again, told me what I can see when tracking it online myself. He also said that only the sender can open a case to investigate.

Meluna's customer service representative asked me to wait until Tuesday and call them back if I still have not received it.
Meanwhile, I am melunaless!

It would be strange if customs sat on a parcel for that long, this being a first world country and such, and even stranger if they somehow lost the parcel.

Edited at 2013-07-13 03:24 am (UTC)
tjs77tsa on July 13th, 2013 07:27 am (UTC)
This is why I hate USPS most of the people working in the offices do not even know the rules themselves. You can open a case it does not have to be the person who sent it because I have done it myself 3 times in the last year when they lost my stuff.
Luceafaraluceafara on July 14th, 2013 06:29 pm (UTC)
Oh wow, thanks for letting me know! I can't believe they would misinform me like this.
tjs77tsa on July 14th, 2013 11:36 pm (UTC)
It is sad how many of their employees are misinformed themselves sometimes you have to go as far as contacting the post master to get anything done.
Jennifer Monoteasy2begreen on July 13th, 2013 02:15 am (UTC)
Sorry to hear about your cup! I came across this great idea on Pinterest to put your cup inside a whisk when you boil it so the cup won't come in contact with the pot. Maybe it'll come in handy with your future cups. http://pinterest.com/pin/70298444155957306/
Luceafaraluceafara on July 13th, 2013 03:36 am (UTC)
Thank you. I saw that as well, and I used that trick after first receiving the Meluna in the mail, however, it kept floating above the water surface, because the whisk is pretty big, even despite the large pot I was using.
So, last night, I tried all kinds of concoctions, and came out with the fabulous idea to put the meluna in a cute stainless tea strainer that is about the same shape and size, and make the strainer lie sideways in the pot, so as not to waste so much electricity to heat water. I was trying to get rid of the nasty stains, and boiled it with salt, so was going to let it boil for a while until all the stains would be gone.

I woke up 4 hours later to a very bad smell in the house and a sticky yucky meluna with holes in it.
In case you ever wondered what happens when you overheat a Meluna without water: it gets extremely sticky and remains sticky even after a bath in ice water.
I was hoping I could keep it for demonstration purposes, but, no, it never lost its sticky consistency. The tea strainer, the really cute one with very fine mesh, seems to be a lost cause as well.

And the moral of the story is:
Don't fall asleep while boiling your cup, and if you think you will, use a whisk and a very large pot, to where to cup is far removed from the pot bottom.

Edited at 2013-07-13 03:37 am (UTC)
trejoytrejoy on July 13th, 2013 02:19 am (UTC)
MeLuna orders have usually taken 10 days for me (in Arizona). My long customs wait was with Fleur ~ took a month to arrive.
Luceafaraluceafara on July 13th, 2013 03:12 am (UTC)
A MONTH!? My Fleurs and my Melunas made it to NYC on exactly the same day. I received the Fleurs on 7/5 and still waiting for the Melunas.
Maybe there is no rhyme or reason :S