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Dirtiest Girl In America
20 June 2013 @ 01:50 pm
I purchased a large black and an xl violet cup from femininewear, both had that really tacky sicky spot on the rim. I tried boiling the cups, as I'd read that can help. It didn't. So I contacted femininewear, and never got a reply. It's been for days since I sent the email. So last night I contacted MeLuna to see if there was anything they could do. They told me to cut the cups up and send them a picture then they will send me two new cups, two new not replacement so for all I know they could be different sizes/colors. I'm just not sure what to do. I've only hear positive things about femininewear and here I am having a horrible first experience. I'm also hesitant to do as MeLuna says and cut them up, because for the aforementioned reason as well as, what do I use if they don't arrive before my next cycle. Yes, I have other cups but I wanted to try the large and xlarge to see if the capacity was right and to see if they fit properly. And now I may have to wait until almost August.
 
 
Current Mood: disappointeddisappointed
 
Yamxyamx on June 20th, 2013 07:01 pm (UTC)
Well, since the tacky spot is probably not clearly visible on the pics, they just want to make sure you're not just looking for a way to get fee cups.

I'd cut them up, and in the mail where you send them the pics add what sizes, styles and color you want. I'm sure they'll send you those, not just random ones.
femininewearfemininewear on June 20th, 2013 07:01 pm (UTC)
Hi
I haven't received an email from you, sorry. MeLuna are really good with their customer service and I know they will send you replacement cups, don't worry.
Dirtiest Girl In Americarenly_stormsend on June 20th, 2013 07:09 pm (UTC)
I wonder why the email was never received. Hmm, guess that'll forever be a mystery, since it is in my sent folder.
Anyway, thanks for the help. I guess I'll cut them upand send them a picture and just hope the replacements get hear within the next 12-14 days.
Ashatenlegspider on June 21st, 2013 11:54 am (UTC)
I'm not affiliated with femininewear, but emails not arriving at their destination is a real thing, and there are many steps between your sent folder and the recipient's inbox. It happens to texts too. It's uncommon with both, but you should consider it a possibility if you send a message and don't get anything back. If that really bothers you you can probably set your email client to request an automatic delivery receipt for your messages.
tjs77tsa on June 20th, 2013 10:16 pm (UTC)
I would expect the new ones to have that spot also all of mine do I would just keep the ones you have and use them it doesn't affect how they work.
Serpent: neutralserpent_849 on June 20th, 2013 11:51 pm (UTC)
where is that spot? if it's near the moulding line then it should be there and it's okay.
Dirtiest Girl In Americarenly_stormsend on June 21st, 2013 12:19 am (UTC)
I know that the spot is supposed to be there but it's so sticky that the rim nearly sticks together when I squish the cup. The xl isnt as bad as the large but it's not good either.
tjs77tsa on June 21st, 2013 03:14 am (UTC)
are they classic or soft? the soft one I just got the whole cup sticks to itself when you fold it.
Dirtiest Girl In Americarenly_stormsend on June 22nd, 2013 12:18 am (UTC)
They are both classic. I have a medium soft and it doesn't have this sticky spot nor does it stick together
femininewearfemininewear on June 21st, 2013 01:57 am (UTC)
There was another thread a week or so ago where the sticky spot was mentioned, MeLuna just replaced them