? ?
19 February 2013 @ 11:17 am
I apologize in advance but I have no where else to let it out. I've been e-mailing back and forth with their customer service for about a week now...

I bought a new LadyCup to replace my old one that I had to throw away for a reason I will not get into since it's not the main point. At the same time, I bought a full package for Lady P, to use when I go camping or hiking. They sent them separately...not a big deal...anyway, I had a problem with my LadyP Package
(This is the product:

The PICTURE showed that I will receive the Lady P, the bag, 5 towelletes, hand sanitizer, lady cup cleansing gel, and an extension tube. Anyway, I was missing the hand sanitizer and emailed them...

-I received an incomplete package of LadyP.
-Not all of the items that were shown in the picture display were in the box.
-I was missing the hand sanitizer.
-The customer service representative basically told me that it did not matter what the product picture showed;
-she told me that the product description did not include hand sanitizer.
---This did not make sense to me because I received an extension tube for the LadyP, which was NOT in the product description.
----so I told the person, and she just replied this..."The extension tube is not in the product description." Um...WTH??? Was she not reading what I said!?!

Update: I have not got any response from them. Some comments said that I probably got the extension tube (not in the description) as an extra. Um.. no!

The LadyP kit I ordered is called "All in one" (This one--Click to see) but I received the package of "Big pack"(if I was not supposed to receive the extension tube)...(This--click to see); the difference in price is about 3 US I paid more and got less. guess I should have sent them these two product page instead of the youtube video that I later realized that I might have assumed that she got the same package.

Below is the whole e-mail stuff if you want to read...

[Read the messages that I've sent and received from Lady Cup customer service-(Click here)]If you feel like reading...these are the messages I've been sending and receiving for about a week.

"Hi, I just realized that I did not receive the hand sanitizer that should have been included in the packet. When I first opened the box I noticed it was missing the hand sanitizer, but I thought I probably made a mistake and ordered the packet without it. Turns out I check my order history and I did order the one with hand sanitizer.

Anway, I am missing the hand sanitizer."

"Hello, Please, see the product description. (1× LadyP, 1× LadyP Protective Case, 1× LadyGel 300ml, 1× LadyWipe 5pcs)

Best regards, Iveta Stutzova, Jaguara, s.r.o.

- ladycup-2008"

"Dear ladycup-2008,

If we were going off of product description, I would have not received the extension tube, but I did, and it's in the picture. If the hand sanitizer is not included it should not be in the picture."

"Hello, The extension tube is not in the product description (1× LadyP, 1× LadyP Protective Case, 1× LadyGel 300ml, 1× LadyWipe 5pcs).

Best regards, Iveta Stutzova,

- ladycup-2008"

My last response...
"Dear ladycup-2008,

Hi, I think I was not clear in what I said. The picture INCLUDED the extension tube. I RECEIVED the extension tube. It came WITH the package. But it was NOT listed in the description.

Therefore, it made no sense that you said that I did not get the hand sanitizer because it was NOT LISTED in the description, even though it SHOWED in the picture.

Here is the product review from someone who ordered the same package I did and she received everything

I want you to be aware of this mistake and take appropriate action. I don't want to argue about a hand sanitizer. You don't want to send it to me, it is fine. I do not want to waste my time on this. If your associates forget to include it in the package, please take note of this mistake. If you no longer include the hand sanitizer then take it out of the picture display. "

This gives me a headache! Ugh was like talking to a log.
Meganarwen_17 on February 20th, 2013 05:01 am (UTC)
Did you specifically say you are missing the Ladygel? This user clearly does not speak English as a primary language. Did you try taking a photo of your items? Maybe you could use the same configuration as the item photo and circle what you're missing on her photo.
neumeindilneumeindil on February 20th, 2013 05:58 am (UTC)
This. It looks less like st00pid and more like translation problems. The picture thing might be your best bet.
kiba_koumorikiba_koumori on February 21st, 2013 02:38 am (UTC)
Sorry, I should have summarized it, I typed the post up in a hurry. Basically the customer service person told me that it did not matter what the picture showed. I did not receive the hand sanitizer because it was not in the description. So I said the extension tube was also NOT in the description but I DID receive it. (Both items ARE in the picture)

SO to answer arwen_17 question, yes I told her what I was missing. But taking a photo would not help because she was relying on the description, not the picture.

I agree with both of you; I was also thinking that her English was not strong.

Edited at 2013-02-21 02:40 am (UTC)
juliiie87juliiie87 on February 21st, 2013 07:39 pm (UTC)
Maybe they meant to ONLY include what was in the description, and someone messed up, went by the picture and included a free extension as well ? My point is, you might also consider yourself lucky for getting an extra, and they might be reluctant to slip you another extra just because their picture didn't match their description (which is a shame, but fairly common on ebay and such). Although I do understand your confusion. At least their english doesn't sound like it's directly out of a translator. Sometimes you just have to be careful and word everything in an extra simple way, because not everyone in the world speaks fluent english.
kiba_koumorikiba_koumori on February 21st, 2013 08:32 pm (UTC)
hi juliiiie87

I don't know, I wish they would do something about it...if you browse their store you might understand why it did not make any sense at all. Supposedly it was the most complete package they offer that I ordered. If we go by description, it means that there is no other package that came witht he extension tube and hand sanitizer. I really think they got disorganized and try to get away with it by saying "look at the description..."

Edited at 2013-02-21 08:36 pm (UTC)
carmellahcarmellah on February 22nd, 2013 04:41 am (UTC)
lol I know what you mean. That would frustrate the heck out of me too! Especially since someone on Youtube received the package with the hand sanitizer included, so you just assume that it's a mistake in the description. And the worst part is that the hand sanitizer is so small that you don't want to bother to have them send it to you, but at least an apology or acknowledgement that they made a mistake lol *sigh* Oh the joys of eBay :P
kiba_koumorikiba_koumori on February 23rd, 2013 04:03 am (UTC)
Hi carmellah,

Thanks for your empathy. I wish I didn't have to prove myself so much for being a customer :S I updated the post to answer those who thought that I got the extension tube for free, which I DID really isn't my fault.

Edited at 2013-02-23 04:20 am (UTC)
(Deleted comment)
kiba_koumorikiba_koumori on February 23rd, 2013 03:53 am (UTC)
After rewatching the video, I realized I might have assumed that she got the same kit.

But still, I am sure the extension tube was not an extra that I got. It was supposed to be in the kit. I ordered the "All in one package" but I received the equivalent to their "Big pack" See for yourself, the price is also different:

All in one package :

Big pack:

Perhaps I should have sent them these two product instead of the youtube video...

Edited at 2013-02-23 03:54 am (UTC)
kiba_koumorikiba_koumori on July 16th, 2013 08:34 pm (UTC)
Just to update, in case any of you still read this post and want to order with them in the future.

I finally had a different custermer service person to respond and he/she acknowledge the mistake and will update the change. I still was not compensated for the missing item, but I don't care about it anymore.