beebs88 (beebs88) wrote in menstrual_cups,

MeLuna cup delaminating

I'm new to the menstrual cup world so I have a couple of questions about my MeLunas.
I've ordered a MeLuna Starter set a couple of weeks ago (a clear S and a purple M, both Classic with ball) and they arrived 5 days later. I was delighted with the very prompt delivery.
However when inspecting the cups I noticed a clearer area area on the inner part of the rim of the medium purple MeLuna, with a different texture as well. Later I’ve noticed the same mark on the small clear cup. As the marks are on both cups I thought it could be a moulding mark, but the purple cup seems to be delaminating/flaking from that area. I wish I could upload some pictures, but I don't know how to do it. Anyway, I leave you a link to a Flickr album so you can see by yourselves how the cups' rims look like.
Has anyone had this problem before? I've mailed MeLuna to ask about it, but I haven't got any reply yet.
Now that I've seen the actual size of the cups I'm afraid I will need a larger one. I took the size quiz on the MeLuna site and it concluded my size was an S. I ordered both S an M, thinking the small one wouldn't be enough on my heavy days, but now a medium seems to be also pretty small (I haven't tried them yet on my periods). I have very heavy periods, I usually have to change the super plus o.b. tampons every two hours and I'm afraid I will have to change with the same frequency my medium MeLuna. Changing is something that really bothers me, since I work as a vet on a rural area and it's not always possible to find a place where to do it, or I just don't have the time if I have an emergency. Do you think a large MeLuna will work better for me?
Thank you in advance for your advice
Edit: I've got a reply from the MeLuna team.To them the clear cup looks perfectly usable but according to their standars the purple M Meluna should be replaced. They required me to cut off the damaged cup and send them a picture of it in order to get a new one.
The customer service is slow, but when they finally read your mails they are very nice and supportive. Good for them!
Tags: customer service, meluna, sizes/size issues

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