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10 September 2012 @ 01:55 pm
Has anyone bought from Meluna before??  I'm really frustrated, my order stops at the end of the paypal check out and says the order can't go through.  I'm stumped.  YES there's money in the account, that's not the issue.  I have no idea but I've tried three times and every time it says there's an error and the order can't be completed.

Meluna has a bank transfer options, but ARG that is MORE expensive... I have to do bank transfers 3 times a year because I live in Asia... and there's an expensive fee every time.  

I was going to buy 2 cups, and a p-whiz (ya know, because Asia has a lot of hole-in-the-floor dirty floor urinals instead of toilets, and even if they have toilets they're usually gross) but I can't get an order through...  Just want to cry. 

I know there's other stores taht sell meluna cups, but Meluna was helping me with a specialized order, and was able to print my address in English and Chinese so the mail won't mess up as sometimes happens. :(

If I'm overemotional now its because aunt flow is coming and my son hasn't been sleeping at night for the last 3 weeks and I'm exhausted to the MAX. 
femininewearfemininewear on September 10th, 2012 06:08 am (UTC)
Oh dear, seems like you are having a rough time at the moment. Could you email MeLuna and ask them to send you a PayPal invoice?
chamekkechamekke on September 10th, 2012 06:43 am (UTC)
Just to check, you're talking about the www.meluna.eu site, right?

First question: have you registered as a customer before placing your order? If not, you should definitely do this since this may possibly have something to do with the issue. (I've always paid via PayPal as a registered customer.) The website says you can purchase and check out as a "guest", but there are other advantages to being a registered customer. For one thing, once you're registered with them, you can e-mail Meluna to request that they apply the tax-free shopping option to your account (assuming you haven't already done so). Then they will deduct the Value Added Tax (VAT) from any items you buy from them - which is a significant saving. (Note, it takes them about 1 business day to apply the VAT discount to your account, so you should hold off on placing your order until they send you an e-mail confirming that the discount has been applied.)

Then, if you still have difficulties checking out with PayPal, I would e-mail them about the problem and ask them for their advice.

P.S. It may be worth while to look at their sales page if you haven't already seen it. If you're looking for a S/M or M/L pair of cups (and assuming you're not buying the old MINI style), this is a much cheaper way of buying a pair than ordering them separately.

Edited at 2012-09-10 06:45 am (UTC)
Serpent: neutralserpent_849 on September 10th, 2012 10:23 am (UTC)
try a different browser? also, how's the internet privacy/censorship in your country?:/
juliiie87juliiie87 on September 10th, 2012 10:54 am (UTC)
I've ordered from Meluna with no real issues, besides a few days delay as it seemed they somehow forgot to mail my order for a few days, but as soon as I mentionned it to them, it came really fast. Mind you, I live in a neibourghing (sp?) country.

I've heard of US-based members having trouble ordering from Europe because their credit card companys blocked their payment, in an attempt to protect them from fraud or abuse I guess. Check with whatever credit card yompany you linked you Paypal account to, if that's the case ? I'd also e-mail them for the VAT tax-refund, if you haven't done so prior to ordering. You have no reason to pay for it if you live outside of the EU. In any case, Meluna's customer service is usually pretty good, so don't worry.
OmniAliaomnialia on September 10th, 2012 08:31 pm (UTC)
@femininewear, yes I've emailed and they sent me an invoice which I clicked "pay now ---> confirm ----> pay now ----> confirm----> pay now" It keeps sending me in a loop. I wrote Meluna again, waiting to hear if payment has gone through or not. :/

@chamekke, yes, I'm registered and also set up as tax-free, and yes I'm buying the feng shui bundle, they've even been kind of enough to let me swap the cups for the basic models (no ball/stem/loop).

Not too sure about the privacy or censhorship where I live (Taiwan). It's consider part of the republic of China but we enjoy a great deal more freedom, respect, and rights than those in actual mainland China do.

Thanks Juliiie87, yes I did set up the tax free stuff, and I tend to think they won't forget to mail because I have been emailing frequently with questions.... HAH.

Hope it all gets worked out soon, I just want to get mah stuff!

I also got their pee whiz device... what a genius! No more squatting over nasty, dirty floor urinals that are oh-so-common in Asia.... Wish I had one when I was pregnant. Squatting was IMPOSSIBLE in a tiny stall, I'd definitely loose my balance.

I also would LOVE to get their warming sleep buddy, the lamb, which is stuffed with warming stuff and lavender (you microwave it so its warm and then use it to sooth aches and such). And the lavender would be lovely. :)
Well that's a purchase for another day, if this purchase ever works out!!
Zita DMzitadm on September 10th, 2012 10:18 pm (UTC)
Just as Serpent_849 suggested... try with another browser (google chrome, firefox, IE, Opera... Sometimes it's as easy as that...). I hope that's the answer (it's happened to me when dealing with some webpages...) By the way, do you have a firewall that may be blocking the transaction?

Edited at 2012-09-10 10:18 pm (UTC)
juliiie87juliiie87 on September 12th, 2012 02:35 pm (UTC)
I take it you're not getting a soft Meluna ? (shame! <3 mine)
greanfreekgreanfreek on September 11th, 2012 03:53 am (UTC)
Have you checked your bank account? Sometimes when you order stuff online it says the sale couldnt be completed, but it has, and you will notice immediately if they charged it. Im just telling you cause it has happened to me. Got charged twice.
DaisyMaeBdaisymaeb on September 11th, 2012 07:27 pm (UTC)
I bought a MeLuna cup about three weeks ago and didn't have any problems paying with Paypal.
OmniAliaomnialia on September 23rd, 2012 07:26 am (UTC)
Well my payment went through and I got my order... but it was botched... wrong cups, and half the order missing. :(

Contacted meluna and they've mailed a new set, hope it arrives in time!!