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annabelle64
20 August 2012 @ 08:40 pm
hi
does anyone know if meluna people are on holiday or having computer problems? or something?
i'm just wondering because i've emailed twice, on the 13th and 18th and i have had no reply. i'm 99.9% sure i have the right email address because i've used it to email them several times and they've always been very quick to reply.

thank you
 
chamekke: cha_caprica_zoechamekke on August 20th, 2012 08:06 pm (UTC)
Are you using info (at) meluna (full stop) eu? That's the address I've got. The last thing I received from that address was their monthly newsletter on July 18. Come to think of it, the August newsletter is due about now (the June one was sent out on June 11).

Sorry I can't be more helpful! FWIW, I'm thinking of ordering from them again too... did a cost comparison of the new Meluna.ca site vs. Meluna.eu and discovered it's significantly cheaper to order via the German site.
annabelle64: hello kittyannabelle64 on August 20th, 2012 08:30 pm (UTC)
yes,thats the one i've been using and its worked before for me. i used the german site (.eu) to order from them twice and it was great. i didn't know they had a newsletter.
chamekke: cha_bamboo_with_leaveschamekke on August 21st, 2012 08:00 am (UTC)
i didn't know they had a newsletter.

If you go to the
MeLuna Germany homepage, the subscription link is in the lower left corner of the page.

It's actually very handy! For example, the June issue announced the new MeLuna Sport and also highlighted 3 different special offers that were on at the time. Basically it's a good way to stay informed re: what's new on the site without having to keep checking it.
annabelle64: hello kittyannabelle64 on August 21st, 2012 07:23 pm (UTC)
thank you for the linky. i love updates that make me want to buy things. :)
femininewearfemininewear on August 20th, 2012 10:42 pm (UTC)
I have a funny feeling they're on holiday
annabelle64: hello kittyannabelle64 on August 21st, 2012 07:07 pm (UTC)
thats what i thought. or that my email had landed in the spam box.
queensneak83 on August 21st, 2012 06:28 pm (UTC)
I emailed Meluna on three separate occassions (February, March, and June) back in 2011, and never received a reply. Perhaps they just don't like me much at Meluna. ;D
annabelle64: hello kittyannabelle64 on August 21st, 2012 07:21 pm (UTC)
i'm sorry to hear that happened. i've emailed them a few times and always had replies until now.

convoluted back story: i got a cup with a raised seam down the side (meluna mini, size s, stem, classic, blue), emailed to ask what i could do to remove it(because filing hadn't worked) they emailed asking for pics, i emailed them pics, they said cut up the cup and send a photo and they would send me a new one, so i cut it in half and sent pics, they sent me size m with stem mini and optimised in blue when i had specified size s and already bought both of those cups in different colours and really need a size s, so i emailed and told them, they said send it back so i did and i emailed the day i sent it to inform them it was on its way. that was 31st july. the post office lady said it should get to germany in 5-10 working days. the 2 unanswered emails i sent were to ask if they had recieved the package yet. now i'm wishing i'd gone with registered mail, i didn't because i just couldn't afford it.

queensneak83 on August 21st, 2012 07:43 pm (UTC)
Wow. I feel better now after reading your Meluna mishaps - although I imagine that was not your intention. At least I never had to jump through hoops to get a replacement from them. ;T I hope that you eventually do get your replacement.
annabelle64: hello kittyannabelle64 on August 22nd, 2012 04:01 pm (UTC)
i hope i get a replacement too. my vagina hates me, its had to suffer without what i think is the perfect cup for me. yep many hoops but meluna have been great throughout, i have to give them credit for that. i wish more cup brands were sold in the uk, boots stocks the mooncup but thats the only option in uk stores and it doesn't work for me. i created a paypal account and did my first online order just for this.
fortune elkinsfortune elkins on August 22nd, 2012 07:00 am (UTC)
Germans have a 6 week vacation. I think they're just at the beach until September. :)
annabelle64: hello kittyannabelle64 on August 22nd, 2012 03:55 pm (UTC)
oh, thank you. that will be what it is. i didn't know about the whole holiday thing.
annabelle64: hello kittyannabelle64 on August 22nd, 2012 08:01 pm (UTC)
i got an email from meluna saying they have my package and asking which cup i want, a little bit after i replied to a couple of comments here. the person that answers the emails was on holiday. yay! i'm getting my cup. now i've got my fingers crossed that the right size and type is sent. meluna customer service really is great.