Log in

No account? Create an account
AGH.  I have gone through 2 cups in less than a year.  I had a small LadyCup, and the holes tore within 6 months - I couldn't find my receipt, so I couldn't get a replacement.  Now, today, I noticed that my Small Soft (old-style) Meluna is delaminating at the top, near the seam - there's blood between layers of the cup.  I am SO mad because I've only had it for 6 months, and I can't afford to buy a cup every 6 months when they're supposed to last 5-10 YEARS.  I wipe it with TP every time I empty it and wash it with soap every time I shower.  I've boiled it once, and soaked it in peroxide once.  According to the company, UV is the only thing that should damage them, and I haven't let it sit in the sun.  I HATE tampons, but I don't want to keep buying cups if they're going to keep falling apart.  Either I need a sturdier cup, or maybe I'll convert back to cloth pads only?  (But I bleed A LOT at the beginning - don't mind emptying my cup every hour but don't want to wear pads only on heavy days.)

Anyone know if Meluna has a guarantee?  (I bought it through http://www.femininewear.co.uk/, so I don't know if Meluna will cover it even if they do have a warranty.)  Has this happened to anyone else?  Maybe a stiffer cup would be sturdier?  I have a low cervix / prolapse repair and the old soft Meluna is the ONLY thing that I've tried that doesn't hurt - LadyCup, SoftCup, Diva, and Tampons all feel like they're going to poke through into my bladder and ache a lot.  

Sorry if this has come up before, but I'm not finding any old posts about similar problems when I search the site.
loveyourcuploveyourcup on June 16th, 2012 09:27 am (UTC)
Really? I am pretty sure that Meluna will replace your cups if you send them the picture of the problem. I have never heard of that problem so far and I use Meluna myself but you may consider another cup made out of silicone.

Edited at 2012-06-16 09:28 am (UTC)
juliiie87juliiie87 on June 16th, 2012 10:25 am (UTC)
If I were you, I'd contact both Meluna and Teresa at Femininewear, just so she can testify when you bought the cup from her, and that it was fine when she sent it to you (was it ?). She'll have a record of your purchase somewhere. Usually smaller cup companies offer pretty good customer service, and I especially wouldn't worry about Meluna, given how customers have been singing their praise on here. Do add several pictures to you e-mail, and also describe exactly how you've handled the cup, just like you've done here. The old soft meluna is pretty unique in terms of design, so I don't really know what else to suggest.
chen_a on June 17th, 2012 12:06 am (UTC)
I emailed Teresa, and she's having Meluna send me a new one. Yay! She said flaking around the injection molding spot on the rim was a problem with some cups. I'm so glad because this one is definitely my Goldilocks cup.
femininewearfemininewear on June 16th, 2012 06:16 pm (UTC)
MeLuna said that it was one of their older design cups and said they would replace it. It was flaking by the injection moulding marks on the rim.