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gravemedic
Hi, it's me again, I posted three days ago that I was having some trouble removing my Meluna (medium traditional stem style). Since then I had two more dry runs and found that it was slowly getting easier to remove despite still having some issues with the rim of the cup.

But now I noticed a new problem! I noticed that right after the third grip nib on the stem from under the cup, there was a small tear forming!! It wasn't obvious at first, but when I noticed some irregularities in the stem and stretched it out a little, I noticed that there was a tear that is 1/3 through the stem already!!

My period is still two or so weeks to go and I dont want it to suddenly snap off!! I'm afraid that I wont be able to retrieve it at all without some help from the stem!!!

Help!!! I dont know what to do and I'm really sad since it took me a couple months before I was able to save up for it!! WAHHHH I cant believe it got damaged so quickly. T_T
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fireaphidfireaphid on May 4th, 2010 04:40 pm (UTC)
Contact MeLuna directly: http://www.meluna.eu/index.php/contacts/. This isn't the first report of the traditional stem ripping off, and the very nice people who work there are quite likely to send you a new one in time for your period. Good luck!
gravemedicgravemedic on May 4th, 2010 04:59 pm (UTC)
oh wow, thank you, will they really accept it though? And I wonder if I can opt for a ball stem instead, I dont think I want a traditional anymore after this... T_T
fireaphidfireaphid on May 4th, 2010 05:16 pm (UTC)
I haven't dealt with them myself, but if you look through old posts tagged with "meluna", you may find more information: http://www.livejournal.com/community/menstrual_cups/tag/meluna.

And if you really need the stem for removal, I'd recommend something you're confident you can get a good grip on (which for me would be the ring stem, if any of them).
Lindsaylenablair on May 4th, 2010 08:51 pm (UTC)
I loooooooooooove the ring stem
(Deleted comment)
sugar_drop21 on May 4th, 2010 08:32 pm (UTC)
I feel so loved that you used my post =D!! haha and if i may add some details. I actually got a whole different size, with a different stem. buuuuut i ordered it from femininewear like u said.
to loucheena
I do not know if frank will be willing to change the stem. i have talked to him and he is extremely nice and generous so I don't think it will be a problem.

femininewearfemininewear on May 4th, 2010 10:26 pm (UTC)
He will change it for any other size/colour/style
Prickle Bitchmeig on May 4th, 2010 05:36 pm (UTC)
Jeeze, I keep reading posts about these Melunas and their stems coming off. I wanted to get one but after reading all these I don't think I will bother.

Sorry this is happening to you, it seems to happy pretty frequently :\
cup_producercup_producer on May 4th, 2010 06:49 pm (UTC)
stem off
We apologize for the problem (thank you Teresa from Feminiewear for the link to this thread! We don't look inside here very often. So please let us know by email - info@meluna.eu - if you have any problems with a MeLuna and we try our best to help you. If possible send us a photo by email from your cup so that we can see the problem)

If a stem rips of we will of course replace the cup. Is possible that a stem rips of if its pulled too hard and the muscles are strong. The handle is to assist you to find and remove the cup, but not to just pull it outside with the handle without removing the pressure. That can happen with other brands as well. If you have to pull hard to be able to remove your cup we recommend to choose a ball style instead. The ball is much more stable than a stem and could not be ripped off. You will not feel the ball inside.

Anyway: because we had some cases with ripped of stems we will react on these and change the stem style to be more stable during the next weeks. We will make a note than on the homepage and new photos when ready.

One again: if you have any problems: don't hesitate to contact us by email info@meluna.eu
Karlyneonvultures on May 5th, 2010 12:45 am (UTC)
I have a Large orange no stem one for sale, if you're interested. Just thought I'd throw it out there! :P
accphotography on May 4th, 2010 06:45 pm (UTC)
It only seems to happen with the traditional and ring stems. I've never heard of it happening with a ball stem.
femininewearfemininewear on May 4th, 2010 07:03 pm (UTC)
We have withdrawn ring and stem style MeLunas until they are stronger. We haven't had any returns from the ball or basic styles or from any other brand.
gravemedicgravemedic on May 5th, 2010 11:50 am (UTC)
Ok, I sent an e-mail to Meluna including some pictures of my cup. Thank you so much to everyone, you are all very kind! ^_^