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Tserisa
I wrote to Mooncup UK asking if they could reveal why they no longer ship to the USA. They wrote me back and were very nice. I doubt I'll be getting over there any time soon -- although I don't really need a new cup, if I do travel to the UK I'll be buying a new one. Heh.

Dear Andi,

Thank you very much your email and please accept our apologies for the delay in responding. As you can imagine we have been inundated with emails like yours asking about sales to the US.

I’m afraid it is no longer possible to buy a Mooncup for delivery to a US address from our website or any of our distributor’s websites since the 31st January 2009. Sadly another menstrual cup company has trademarked our name Mooncup in the USA, which leaves us with no alternative than to cease all Mooncup sales to customers based there. We are obviously very disappointed about this but as an ethical company it is important to us to do the right thing and abide by the law. Please note this applies to the USA only and not to Canada or any other countries.

We are grateful for your positive feedback about the Mooncup and wanted to ask if you would be happy for us to post your comments on the testimonials section of our website. Please could you let me know?

I’m sorry that we are not able to help you to get a new Mooncup. If you are planning a trip over to this side of the pond at any stage, get in touch and we can provide you with the details of European stockists.

Kind regards
 
Daniamanita03 on February 13th, 2009 07:10 pm (UTC)
Oh man, that's sad.
They sound like good people.
Jonilittle_joni on February 13th, 2009 07:24 pm (UTC)
If I'm not mistaken, Mooncup UK came up with that name first, yes? Personally, this does make me think well of the Mooncup US people because it's like they are trying to capitalize on the success of a company that had the name first.

But I could be wrong so don't quote me on this.

As an American who loves her Mooncup UK, I'm disappointed they won't ship here anymore. :(
Chaos: Lunette Selenexchaosbutterfly on February 13th, 2009 07:35 pm (UTC)
Is it still possible to get them through ebay or something similar?
(no subject) - strand3d on February 13th, 2009 07:38 pm (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 12:26 am (UTC) (Expand)
(no subject) - lintilla on February 14th, 2009 12:42 am (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 12:54 am (UTC) (Expand)
(no subject) - lintilla on February 14th, 2009 12:55 am (UTC) (Expand)
(no subject) - scien on February 13th, 2009 07:40 pm (UTC) (Expand)
(no subject) - indigo_dawn on February 14th, 2009 06:21 am (UTC) (Expand)
(no subject) - scien on February 14th, 2009 08:57 am (UTC) (Expand)
(no subject) - erica057 on February 13th, 2009 07:40 pm (UTC) (Expand)
(no subject) - psychoangel79 on February 13th, 2009 08:15 pm (UTC) (Expand)
(no subject) - lintilla on February 13th, 2009 10:28 pm (UTC) (Expand)
(no subject) - psychoangel79 on February 14th, 2009 10:55 am (UTC) (Expand)
(no subject) - lintilla on February 14th, 2009 11:31 am (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 05:37 pm (UTC) (Expand)
(no subject) - autumn_sylver on February 15th, 2009 01:42 am (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 12:25 am (UTC) (Expand)
iudmamaiudmama on February 13th, 2009 07:39 pm (UTC)
How disappointing. It really doesn't seem right.
I wonder what the issues would be for them to market to the US under a different name? Would they have to re-do FDA approval, etc?

erica057: menstrual cuperica057 on February 13th, 2009 08:02 pm (UTC)
I believe MCUK has never been FDA-approved, hence why there are no U.S. retailers; only international retailers who will ship to the U.S. See: http://community.livejournal.com/menstrual_cups/1435213.html?thread=15236173
(no subject) - roseant on February 13th, 2009 08:19 pm (UTC) (Expand)
(no subject) - erica057 on February 13th, 2009 08:20 pm (UTC) (Expand)
(Deleted comment)
(no subject) - bomega on February 14th, 2009 06:24 pm (UTC) (Expand)
happyphantom715 on February 13th, 2009 07:54 pm (UTC)
*shakes fist at Keeper company*
ಠ_ಠedithmatilda on February 13th, 2009 07:54 pm (UTC)
It just seems wrong that Keeper's oh-so-classy strategy should actually work. Grr.
semi-titledpocochina on February 13th, 2009 08:50 pm (UTC)
I really agree.
semi-titledpocochina on February 13th, 2009 07:55 pm (UTC)
What?! No!

Though I'm sure you can get it through eBay or Amazon, have you tried that?
Tserisatailypo on February 14th, 2009 12:29 am (UTC)
I can, yeah, I just really wanted to support the company directly if possible. I haven't decided. Some members of the community have offered to buy one for me and then send it to me.
Kai: pic#77976566kuradi8 on February 13th, 2009 07:58 pm (UTC)
If I'm not mistaken, the UK Mooncup is one word.
The US Moon Cup is two words.
Therefore, they are different and should not have any kind of trademark conflict. But I am not a lawyer, and I don't play one on TV either.

I checked UK ebay and those sellers say that "due to copyright laws" they cannot ship to US addresses any more.

So would a boycott of US Keepers and Moon Cups be in order?
wexsa on February 13th, 2009 08:23 pm (UTC)
Yep, a boycott seems absolutely justifiable. Personally, I had already decided not to buy a Keeper and/or US "Moon Cup", due to the questionable marketing technique of stealing a well-established, well-regarded company's product name. I wrote to them to tell them this a few months ago. No response to my email, however. Big surprise. They really are jerks.
(no subject) - tailypo on February 14th, 2009 12:32 am (UTC) (Expand)
(no subject) - autumn_sylver on February 15th, 2009 01:44 am (UTC) (Expand)
(no subject) - wexsa on February 16th, 2009 09:49 pm (UTC) (Expand)
(no subject) - autumn_sylver on February 18th, 2009 02:29 am (UTC) (Expand)
(no subject) - wexsa on February 18th, 2009 09:05 pm (UTC) (Expand)
(no subject) - lougolas on February 14th, 2009 04:59 am (UTC) (Expand)
virushumanvirushuman on February 13th, 2009 08:02 pm (UTC)
maybe we should all write to the keeper and ask them if they're happy now, those assholes.
Tserisatailypo on February 14th, 2009 12:32 am (UTC)
No doubt they are :(
scarlettwildfire: dragonscarletwildfire on February 13th, 2009 08:05 pm (UTC)
I am also saddened, and also wonder how it's going to effect MCUK's bottom line... I'm sure they've had quite a bit of sales here.

Thank goodness I got mine in November!
Tserisatailypo on February 14th, 2009 12:33 am (UTC)
Yes, I'm very sad.

I love your icon, btw. :)
(no subject) - scarletwildfire on February 14th, 2009 01:34 am (UTC) (Expand)
Kristinbeautifulmithra on February 13th, 2009 08:14 pm (UTC)
I have never tried a UK mooncup, though I have tried the US one, because it was a freebie from that survey a while back. I've gotta say- I was not impressed with the US mooncup. That thing suctions like a mother-f'er, and it hurt really badly.

Does this ruin my chances of ever trying a mooncup UK? :(
Holly A. Jordanjordanhollya on February 13th, 2009 08:46 pm (UTC)
if you have a friend overseas or in canada you could send money to, they could buy it there and then ship it to you themselves. just a thought.

in response to the entire situation, i'm glad to see the MCUK company is so classy. my first response would have been to sue the Keeper company due to the name thing. MCUK must be doing well enough that losing their US market isn't too detrimental to their profits.

i just hate that the US ladies who feel the MCUK would be the best fit for them may not have that option from here on out. choosing a cup is such a personal thing, and for women to lose this option just sucks. my roommate from college has a MCUK and absolutely LOVES it. i wish there was another way to make this work for everyone :(
(no subject) - lennoxmacbeth on February 13th, 2009 09:50 pm (UTC) (Expand)
(no subject) - tsukichibi on February 14th, 2009 01:23 am (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 12:55 am (UTC) (Expand)
(no subject) - solipglossed on February 13th, 2009 09:04 pm (UTC) (Expand)
(no subject) - tailypo on February 14th, 2009 12:56 am (UTC) (Expand)
(no subject) - solipglossed on February 14th, 2009 01:44 am (UTC) (Expand)
(no subject) - kuradi8 on February 13th, 2009 10:04 pm (UTC) (Expand)
(no subject) - lintilla on February 13th, 2009 10:30 pm (UTC) (Expand)
(no subject) - beautifulmithra on February 15th, 2009 01:54 am (UTC) (Expand)
Chibitsukichibi on February 14th, 2009 01:27 am (UTC)
This really upsets me. :/ I mean, I live in Canada so I can still order the Mooncup UK if I want one, but on behalf of everyone who lives in the US... Keeper, you guys ought to be ashamed of yourselves. Because of their lack of customer service, I wasn't crazy about them in the past, but now I really doubt I'll ever buy anything from Keeper. Any company who needs to do something like this is not one that I want to support in any way.
goinggreen2009 on February 14th, 2009 05:06 am (UTC)
Can't people from the US order from Kuukuppi/Leastore?
As far as I know, MCUK's are still sold at Leastore with no mention of not being able to ship to US. Does anyone know if they'll ship? It might be a start.
Candiceacorna_cat on February 14th, 2009 06:59 pm (UTC)
ldr
There is an advantage to having a fiance who's still over in New Zealand?
wickedhelga on February 20th, 2009 07:26 pm (UTC)
Revenge?
So... I might be too late to the gossip, but is mymooncup.com doing the same? I mean, seeming to be part of Keeper/Moon Cup but redirecting people over to Mooncup UK...

You can't fight bad practices with bad practices, people gets even more confused and everything just gets more messed up :S
speckwalk on May 1st, 2009 09:17 pm (UTC)
I don't know if it's possible in the U.S. but I know in Canada if you want something shipped from the U.S. that won't ship to Canada you can actually aquire a U.S. P.O.Box. There is a company who does this and then they will ship your item to you. Perhaps there is a company that will also do this for Americans wanting to purchase something that can't be shipped to the U.S. It's worth looking into. Also if you have a friend in another country maybe you could convince them to get the cup for you and ship it to the states.
poohknits on February 23rd, 2010 12:54 pm (UTC)
MooncupUK
You can buy mooncup uk at https://www.ethicalsuperstore.com they do ship to the USA. I have just been trying to decide which brand to buy and most certainly will not buy anything from keeper co.
Glad I ran across this.
gwyneth86gwyneth86 on April 20th, 2010 03:15 pm (UTC)
Re: MooncupUK
Unfortunately, they seem unable to do it, either- I ordered one and then my order was cancelled and I was sent this e-mail:

Dear,

Please accept my apologies but due to the Mooncup's manufacturers restrictions we cannot ship to overseas, therefore I have cancelled your order.

Kind Regards
Elsa Robson
Customer Services.

Sadness! :(